Staying connected while exploring Hong Kong is crucial for navigating the city, staying in touch, and sharing your adventures.
With diverse mobile operator options, tourists often wonder which operator offers the best services. This guide provides a comprehensive overview of the top mobile operators in Hong Kong, including traditional providers and MVNOs, to help you choose the ideal plan for your trip. From eSIM options to where to buy SIM cards, we’ve got everything covered to ensure seamless connectivity throughout your stay in Hong Kong.
Table of Contents
I. List of Mobile Operators in Hong Kong
In Hong Kong, there are 4 major mobile network operators and several Mobile Virtual Network Operators (MVNOs) that offer a variety of plans and services to cater to different customer needs: CMHK, Three Hong Kong, CSL, and SmarTone.
1. Main Hong Kong Mobile Operators
Below are 4 major mobile operators in Hong Kong:
- China Mobile Hong Kong (CMHK): CMHK, a fully-owned subsidiary of China Mobile Limited, introduced PCS services in Hong Kong before any other mobile network operator. The company provides a range of services across multiple platforms, such as 3G, 4G LTE, 5G, and IDD, in addition to voice, data, and roaming.
- CSL Mobile: A division of Hong Kong Telecom (HKT), CSL was Hong Kong’s first mobile communications operator, established in 1983. CSL is the leading mobile network operator in Hong Kong offering world-class international roaming services, 5G, 4G LTE, 3G, and GSM dual-band mobile services.
- SmarTone: A leading telecommunications company in Hong Kong, SmarTone provides voice, multimedia, and broadband services through its territory-wide 4G and 5G networks, as well as a fiber optic broadband network.
- 3 (Three) HK: A division of Hutchison Telecommunications Hong Kong Holdings Limited, 3 HK is a leading mobile operator providing advanced data, voice, and roaming services via 5G, 4G LTE, 3G, and GSM dual-band networks.
2. Top Mobile Virtual Network Operators (MVNO)
MVNO services” refer to public radiocommunications services provided to customers through interconnection with, and access to, the radiocommunications infrastructure of a licensed mobile network operator (MNO). Service providers are licensed under SBO licence for Class 3 (MVNO) service.
Check out the table below:
| Licence No | Name of Licensee | Issue Date |
| 908 | China Motion Telecom (HK) Ltd. | 03/12/2009 |
| 922 | China Unicom (Hong Kong) Operations Limited | 29/12/2009 |
| 951 | China-Hongkong Telecom Limited | 29/04/2010 |
| 1015 | CITIC Telecom International Limited | 02/12/2009 |
| 1097 | Telecom Digital Mobile Ltd. | 28/10/2010 |
| 1210 | IMC Networks Limited | 26/04/2010 |
| 1416 | Technical Data Limited | 11/07/2010 |
| 1445 | New World Mobility Limited | 19/12/2009 |
| 1568 | Truphone (Hong Kong) Limited | 17/09/2010 |
| 1591 | China Mobile Hong Kong Company Limited | 08/04/2011 |
| 1604 | Telekomunikasi Indonesia International (HongKong) Limited | 27/07/2011 |
| 1609 | Future Power International Limited | 14/10/2011 |
Note: A Mobile Virtual Network Operator (MVNO) is a telecommunications company providing mobile phone services but not owning the underlying network infrastructure. Instead, an MVNO leases network capacity from a Mobile Network Operator (MNO) and resells it to its own customers under its brand name.
II. How to Choose the Best Mobile Operators?
Choosing the best mobile operator in Hong Kong is a decision that should consider various factors to ensure you’re getting the most value for your money, the best coverage, and the most efficient customer service. Here are a few suggestions to help you make a well-informed decision:
- Coverage: The most important factor to consider is the network coverage. Check if the mobile operator provides extensive coverage throughout Hong Kong, including remote areas and underground facilities. You can check network coverage maps and customer reviews to get this information.
- Network speed and reliability: Check if the operator offers high-speed 5G services, especially if you heavily rely on data. Also, look at reviews about the reliability of the network.
- Data plans and pricing: Examine the different data plans mobile operators offer. What fits best with your usage? If you frequently stream videos, you might need a plan with a lot of data. If you’re a light user, a basic plan may suffice. Consider the pricing of these plans, but also look at what you get for the cost. Some operators might have higher-priced plans but offer better coverage or customer service.
- Additional services: Some mobile operators offer additional services such as music or video streaming, cloud storage, or discounts on other products or services. If these extras are important to you, they could help sway your decision.
- Customer service: Excellent customer service can make a huge difference in your overall experience with a mobile operator. Look at reviews online or ask friends about their experiences.
✨Note: Remember consider your data budget and needs to find the best option for your travel in Hong Kong.
III. Which is the best mobile operator in Hong Kong?
Each of the main mobile operators in Hong Kong: Three, CMHK, CSL, and SmarTone have their pros that may make one a better choice than others depending on a person’s needs. Consider our comparison below:
| Operator | Coverage | Speeds | English Support | Prices and Plans | Notes |
|---|---|---|---|---|---|
| CMHK | Extensive 4.5G and expanding 5G coverage. | Competitive speeds with ongoing 5G enhancements. | English support available via website and customer service. | Various plans, specific details not provided in the current sources. | Known for competitive pricing and diverse plan options. |
| csl | Comprehensive 5G network coverage across Hong Kong. | High-speed 5G services. | English support available via website and customer service. | Various plans; specific details not provided in the current sources. | Offers a range of 5G plans with value-added services. |
| SmarTone | Extensive 4.5G and 5G coverage. | Fast, stable, and smooth network experience. | English support available via website and customer service. | Offers 4.5G and 5G service plans with various data allowances and benefits. | Provides exclusive offers and privileges. Smartone |
| Three (3HK) | Wide 5G network coverage. | Strong 5G network with various services. | English support available via website and customer service. | Offers 5G SIM monthly plans starting from HK$148/month with 50GB local data and additional Mainland China-Macau shared data. | Provides exclusive online subscription offers. 3HK |
Please note that specific details about coverage, speeds, and pricing are subject to change. For the most accurate and up-to-date information, it’s recommended to visit the official websites of the
IV. Where to Buy SIM Cards from Hong Kong Mobile Operators?
In Hong Kong, there are multiple locations where you can conveniently purchase a SIM card. Here are some options:
- Airport Kiosks: Upon arrival at Hong Kong International Airport, you will find numerous kiosks selling SIM cards. They’re a convenient option, especially if you need immediate connectivity.
- Mobile Network Operator Stores: Each mobile network operator in Hong Kong, such as CMHK, SmarTone, 3, CSL, and others, has numerous retail locations across the city. These stores provide a range of SIM cards and can assist in selecting the one that best suits your requirements.
- Convenience Stores: Hong Kong has many convenience stores like 7-Eleven, Circle K, and VanGo, which are open 24/7 and located across the city. They offer a variety of SIM cards, mostly for short-term use, but also some that can be topped up for longer-term use.
- Online: You can also order SIM cards directly from mobile network operators’ websites.
Notes:
- When purchasing a SIM card, ensure you have an unlocked phone compatible with the network frequencies in Hong Kong.
- The store representatives can typically assist you with setting up the SIM and making sure it works properly.
- Remember to carry your passport, which is required for registration.
V. Do Mobile Operators in Hong Kong Offer eSIM?
Most mobile operators offer eSIM but it’s currently not available for prepaid users. However, as a tourist, consider purchasing a Hong Kong eSIM as an alternative.
The advantage of using Hong Kong eSIM:
- You can buy eSIM online and therefore don’t need to queue at the airport
- You don’t need to show your passport for registration
- There are more options for data and validity for you to choose from
As one of the most reliable and popular eSIM providers in Hong Kong, esimhongkong.net provides diverse eSIM plans at reasonable prices.
Plans that may interest you
VI. FAQs about Mobile Operators in Hong Kong
Who is the best operator in Hong Kong?
The main Hong Kong mobile operators include CSL Mobile, 3 (Three) Hong Kong, SmarTone, and China Mobile Hong Kong (CMHK). These operators offer a wide range of mobile services and have extensive coverage throughout the city.
How do I choose the right mobile operators?
When choosing a mobile operator in Hong Kong, consider factors such as network coverage, data speeds, pricing plans, customer service, and additional services offered. Assess your needs, such as data requirements, international roaming, and specific features, to determine which operator aligns best with your preferences.
Can I use my own mobile phone in Hong Kong?
Yes, most mobile phones from different countries can be used in Hong Kong as long as they are unlocked and compatible with the network frequencies used by Hong Kong mobile operators. It’s important to check with your home mobile operator to ensure compatibility.
How do I get a SIM card in Hong Kong?
Getting a SIM card in Hong Kong is relatively easy. You can purchase a SIM card from the main mobile operators’ retail stores, convenience stores, or even at Hong Kong International Airport. Simply provide your identification (passport) and choose a suitable plan based on your needs.
Can I use Hong Kong eSIM in Hong Kong?
Yes, using Hong Kong eSIM for staying in Hong Kong is a wise option. You can purchase Hong Kong eSIM online from providers such as esimhongkong.net.
VII. Final Words
Whether you opt for a traditional SIM card from one of leading mobile operators in Hong Kong or choose the convenience of an eSIM, the most important thing is to find a solution that fits your needs and budget. Consider factors such as data allowances, coverage, speed, and cost when making your decision.
Remember, staying connected while traveling in Hong Kong doesn’t have to be complicated or expensive. With the right information and resources, you can easily find a mobile solution that keeps you in touch with the world, no matter where your travels take you.
